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           athenacare917@gmail.com

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All Rights Reserved by ATHENA SHOKUNIN @ 2019

FAQ's

RETURN & REFUND POLICY

The Policy envisages the terms and conditions under which: 

 

(a) You are permitted to return goods purchased by you, subject to a valid reason;
(b) A refund may be obtained for goods purchased by you, subject to certain conditions ;
(c) You may cancel orders for goods purchased by you within a stipulated period of time" 

It is important to note while the Company makes the best efforts to ensure that returns, refunds, and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations. Return, refunds or cancellations may also vary from collection to collection, in which case each such good sold thereunder will have specific guidelines which will determine the terms and conditions related to return, refunds or cancellations (the “Guidelines”). In each such case, the Guidelines shall prevail over this Policy and it is important for you to acquaint yourself with the applicable Guidelines while making a purchase on the Website. 

What I can return and when?

(a) You receive a faulty or defective product
(b) You receive a product that is different from what you ordered
(c) You receive a product that looks different from how it appeared on the product page
(d) If the product does not fit well (size issues)

What products can NOT be returned? 

(a) Items that have been washed or soiled;
(b) Consumable products like bath and beauty products;
(c) Custom made products.

Conditions for returning products

(a) The products must be returned in the original condition they were received in along with any bills, tags, labels, etc;
(b) Products must be in their original form and unsoiled;
(c) Brand packaging should be intact;
(d) Replacement of a product will be subject to the availability of the product on the website at that time.

 

We currently deliver across India to all metros and certain non-metro cities. We have tied up with a reliable logistics partner that ensures reliable delivery of non-perishable items across cities. We try our very best to ensure that there are no delays in shipments, but sometimes it's beyond our control.

To raise a dispute, please send an email to athenacare@gmail.com. Your email must contain the name of the product and the order ID along with a detailed description of the nature of the concern. This must be done within 3 days of receipt of the product. Disputes registered after 3 days of delivery shall be entertained at the sole discretion of the Company. If the Company agrees to a refund, then you must send the product back to the mentioned address within 7 days of the Company agreeing to the refund."

 

SHIPPING 

Shipping Time

  • Since most of the products are made to order, we have a lead time it requires. This time is indicated alongside each product and reflects in the checkout page. Typically the lead time is 2-4 days. 

  • We ship on all days (Monday to Saturday) except Sundays and public holidays.

If you feel that the packaging of the product is tampered or damaged at the time of delivery, please refuse to accept the delivery of the product and contact us immediately at athenacare917@gmail.com, mentioning your order reference number. We shall ensure a replacement delivery is made to you at the earliest.

In case your shipment is delayed:

  • In case there is a delay, please send us an email with your order number.

  • In the unfortunate scenario that your shipment has been misplaced or lost en route, we can either resend the order to you (if the same products are still in stock) or reimburse the amount completely to you.