Frequently asked questions

What I can return and when?

  • You receive a faulty or defective product
  • You receive a product that is different from what you ordered
  • You receive a product that looks different from how it appeared on the product page
  • If the product does not fit well (size issues)

What products can NOT be returned?

  1. Items that have been washed or soiled;
  2. Consumable products like bath and beauty products;
  3. Custom made products.

Conditions for returning products

  • The products must be returned in the original condition they were received in along with any bills, tags, labels, etc;
  • Products must be in their original form and unsoiled;
  • Brand packaging should be intact;
  • Replacement of a product will be subject to the availability of the product on the website at that time.